HWID Mismatch: This key is activated on another PC
Your key is bound to a different PC. Swapped a part? The launcher carries the license over automatically. New PC? Reset it from Dashboard › Purchases. 30-day keys get 1 reset every 30 days, 90-day keys 2 every 90 days, yearly keys 3 a year and lifetime keys 5 a year. 1-day and 7-day keys have no self-serve resets. Out of resets? Request one from the same page.
INVALID LICENSE KEY
Copy the key again from Dashboard › Purchases, with no spaces before or after it. Still failing? Open a ticket. Do not post the key here.
Unable to connect to verification servers
Check your connection, then any VPN or firewall that blocks the launcher. If it happens to everyone, it will be on the status page.
Launch blocked: this software is under maintenance
The product is being worked on. Watch Status & Maintenance or the status page; it comes back on its own.
Launch blocked: this software was not updated in time for the latest game update
The game patched before the product did. It returns once the developer ships an update.
Your license key subscription has expired
Renew it in the store; the launcher signs you out when the key expires.
An error not on this list? Start a thread with the Question prefix and paste the exact message.
Your key is bound to a different PC. Swapped a part? The launcher carries the license over automatically. New PC? Reset it from Dashboard › Purchases. 30-day keys get 1 reset every 30 days, 90-day keys 2 every 90 days, yearly keys 3 a year and lifetime keys 5 a year. 1-day and 7-day keys have no self-serve resets. Out of resets? Request one from the same page.
INVALID LICENSE KEY
Copy the key again from Dashboard › Purchases, with no spaces before or after it. Still failing? Open a ticket. Do not post the key here.
Unable to connect to verification servers
Check your connection, then any VPN or firewall that blocks the launcher. If it happens to everyone, it will be on the status page.
Launch blocked: this software is under maintenance
The product is being worked on. Watch Status & Maintenance or the status page; it comes back on its own.
Launch blocked: this software was not updated in time for the latest game update
The game patched before the product did. It returns once the developer ships an update.
Your license key subscription has expired
Renew it in the store; the launcher signs you out when the key expires.
An error not on this list? Start a thread with the Question prefix and paste the exact message.